|
|
Re: help.case.edu getting replaced?
Posted by: Christopher Hess
Date: June 02, 2006 02:18PM
Please, only noobs use links. Elinks is the future of console websurfing. +Chris |
|
|
Re: help.case.edu getting replaced?
Posted by: Andrew Witte
Date: June 02, 2006 09:44PM
Gregory Szorc: that's not lynx, that's links2 -g. Chris, *real men* browse like this:
andrew@torry:~$ telnet google.com 80
Trying 64.233.187.99...
Connected to google.com.
Escape character is '^]'.
GET / HTTP/1.0
HTTP/1.0 200 OK
Cache-Control: private
Content-Type: text/html
Set-Cookie: PREF=ID=24cb748fd8b33bf1:TM=1149298995:LM=1149298995:S=5MF0fbG0PYa_XVEf; expires=Sun, 17-Jan-2038 19:14:07 GMT; path=/; domain=.google.com
Server: GWS/2.1
Date: Sat, 03 Jun 2006 01:43:15 GMT
Connection: Close
<html><head><meta http-equiv="content-type" content="text/html; charset=ISO-8859-1"><title>Google</title><style><!--
body,td,a,p,.h{font-family:arial,sans-serif;}
.h{font-size: 20px;}
.q{color:#0000cc;}
...
|
|
|
Re: help.case.edu getting replaced?
Posted by: Simon Kuhn
Date: June 03, 2006 12:21AM
If only they would replace help.case.edu with a gopher server. |
|
Re: help.case.edu getting replaced?
Posted by: Anonymous
Date: June 03, 2006 01:59PM
The new site can be accessed at http://rightanswers.case.edu:8080/ss_case/portal
The portal just connects to this site and displays the content inside the portal. |
|
|
Re: help.case.edu getting replaced?
Posted by: Christopher Hess
Date: June 03, 2006 09:00PM
MY EYES +Chris |
|
|
Re: help.case.edu getting replaced?
Posted by: Bryan Inderhees
Date: June 04, 2006 01:18PM
Okay, so... what's up with the login?
As an instinct when noting that the page is just loaded over http, rather than https, I try to correct that, but the server won't respond. Curiosity begs me to proceed. But first I fire up tcpdump and give a dummy password. Whaddya know, plaintext: Quote: But strangely enough, it lets me in, anyway... |
|
|
Re: help.case.edu getting replaced?
Posted by: Gregory Szorc
Date: June 04, 2006 03:52PM
Bryan Inderhees: I have no clue why general computer help requires a login. If you want free computer help, see Category:Computer Help on the Case Wiki. Best of all, you can add to it when something is wrong. No middle man. The reason why the MyCase "portal" still requires you to specify your username and password instead of using the Single Sign-On Service is because the portal takes your password and passes it to other applications, like the mail server. This new help desk portlet might be the same deal. It is possible your username and password are being sent unencrypted across the network to the help service. A security concern indeed. If you are really concerned, I would fire off an e-mail to portal-admin@case.edu . Realistically, any traffic inside the Case wired network is pretty safe because it is a fully-swithced network. Any traffic between ITS services is even more safe because it all happens within the data center firewall. Still, if given the opportunity to encrypt communications, it is a good bet to do so. |
|
|
Re: help.case.edu getting replaced?
Posted by: Grace Vibbert
Date: June 13, 2006 11:52AM
Hi all,
------------------------------------ Begin Brief, but boring history: ------------------------------------ The first Help Desk website for the Campus Computing Help Desk (CCHD as we were called back then) was cobbled together mostly by student employees and Marie Vibbert (my sister). The job of maintaining it was then passed to Shelli Snyder (after she was hired and we were renamed the Information Services Help Desk ISHD) who added a lot of graphics and a very fun, casual and accessible feel to the site. Then Jerry Yang and I teamed up, he being the more technical and I being the more opinionated about content, and created yet another new site. This site was fully compatible with just about everything on the planet including PDAs (management hated how 'boring' and 'plain' it looked) and used css. I loved it. :) All this time the main source for computer help was supposed to be the CWRUnet in a Nutshell which was maintained by the department which became ITAC (Instructional Technology and Academic Computing). We became victims of our own success when the CWRUnet in a Nutshell was given to the Help Desk to maintain and I, newly appointed Documentation Specialist, set out to create a new, separate documentation site called the "Network User's Guide". I was terribly proud of it, despite its short life. I don't remember where the idea of the Plone site originated; it did have a number of advantages over the hand-edited html that we were using previously and I know it was thought that using a content management system would improve how quickly articles were updated. I was involved in porting over the content to the new site and getting it up and running. Alas, despite the whole content-management-system thing I was still pretty much the only one updating content. I stopped being the primary maintainer for that site in October of 2004. ----------------------------------------------------- End of boring history segment that no one cares about. ----------------------------------------------------- All that said, naturally I am very opinionated about this particular web site :) What I've learned over the last five or so years that I've been associated with it is that no matter what format is used; what really matters is the content. So long as the site is updated and maintained frequently it will be useful. So long as it is useful, people will use it. |
|
|
Re: help.case.edu getting replaced?
Posted by: Gregory Szorc
Date: June 13, 2006 12:11PM
Grace,
You are correct. Content is king. Good content drives visitors. However, there have been problems keeping the content updated. This is best chronicled by the woes continously faced by Apple users wishing to print to campus printers. The fact that there is computer help on the Case Wiki underscores that this is a reality. Where is the Blog documentation on help.case.edu? Where is the single sign-on documentation? The reality is any new service that has sprung up in the past year is not documented on help.case.edu, but rather on the Case Wiki. The reasons why are outlined in a blog post of mine, It's time to emancipate computer help documentation. I have no problem with PerceptIS maintaining the help documentation. I have a problem with the following: 1) People from ITS can't directly update the documentation when seomthing changes 2) The documentation residing on a PerceptIS server where, God forbid, the university doesn't retain PerceptIS, all computer documentation doesn't leave with them PerceptIS doesn't want to give up control of the documentation because their new system powers documentation for all their customers. Why should they have to maintain multiple collections for each of their clients when material can be shared among them? At the same time, it only takes someone high up at Case to say something about it and correct this backwards way of handling help documentation. Edited 1 time(s). Last edit was 2006:06:13:12:14:52 by Gregory Szorc. |
|
|
Re: help.case.edu getting replaced?
Posted by: Grace Vibbert
Date: June 13, 2006 01:26PM
Quote: Actually, with the current Plone site they can. We gave access to Plone to scores of people, and I trained several of them on how to use it and wrote "how to post content" guides. Kudos to Chris Ursich in Network Security; his team was the only one to actually adopt it. Most others just emailed me and had me update the content. The reason the content has not been updated much at all since October 2004 is that I stopped being the webmaster and documentation specialist and those duties were not re-assigned. Any site without an administrator falls behind quickly, even Wikis need dedicated staffers patrolling content to make sure that incorrect content is removed. Why no one was in charge of the site after it stopped being part of my job description is something I'm not sure of; possibly something to do with contracts and politics that I'm better off not knowing about. Fortunately that lack is finally being addressed with the current re-design project. Quote: This I would disagree with; why would PerceptIS want to own documentation if they are not being paid to create it? Documentation Specialists are expensive. :) Case also has a lot of unique services and customization that requires separate, customized documentation that would not be useful to other PerceptIS clients. Personally; I've always thought that user self-help content should originate from the same people who actually talk to the end users and help them use the technology; the Help Desk. The Help Desk also has a need for documentation itself; the folks answering calls need to know how to answer them and they're going to find out very quickly if the documentation is incorrect. A Help Desk that is empowered to update documentation is a beautiful thing. |
Sorry, you must log in to post in this forum.